Coaching (Motivation, Punishment and Rewards) – External Control and the Poisoning of Team Culture
October 17, 2011I often receive calls from coaches who, after being exposed to a workshop I have given or coaching with me, come to a point where they are pulling their hair out trying to either motivate some athlete or they can’t understand how players can be so individualistic and self-centered and choose not to play as a team. What we don’t understand as coaches is how deeply we and the players are entrenched in the world’s psychology of external control. This psychology is the psychology of having power over other people as a means to cover up one’s deep personal insecurity. All throughout history, having power over other people has put humankind in a perpetual state of conflict and war. External psychology, the hub of human misery in coaching, damages the team culture by slowly or sometimes quickly eroding the relationships between coach and players or players and teammates.
In any successful endeavor that human beings tackle, the ease and effectiveness of learning and succeeding is based on how well the people doing this endeavor get along. Players learn how to play together in supportive, caring environments at a rate that is ten times greater than in environments where coaches play head games, power trips, punish for poor performance, or reward for good performance. This sounds strange in any culture to people who are external psychology people. They are lost when you tell them that honesty is the best policy, something they have known and have heard instinctively but is seldom practiced in their life. The exception would be for relationships in their lives that are very important to them where they tend to be more honest with themselves and the other person. Punishment is so ingrained into our psychology that whenever we don’t achieve what we want from ourselves or another person, we punish. If punishment were a method to correct behavior, our criminal institutions would be empty. But in fact most are full of repeat offenders.
Coaches have always asked me, without “bag skating” or doing “suicides” or other forms of punishment, how do you get a team to cooperate and play together? When I ask them what they are doing now, they say the same thing they have been doing for years – bag skating (a horrible term for skating people to exhaustion), suicides (a horrible term for getting players to run till exhaustion), taking away their playing time (taking away the thing they love) – it makes no sense whatsoever.
Most GMs, except for a few, practice nothing but external control psychology on the coach because the common practice to achieve quality is misunderstood by most people trying to develop it. So coaches are often rewarded with bonuses for wins, which means that most people love the reward but hate the rewarder. Motivation is often very low for people you dislike. An external control coaching style often dangles carrots or gives incentives that destroy team culture because they often pit people against each other creating external pressure. Most people feel this external pressure any time you feel that someone is trying to get you to care about something you don’t care about or see the value in. Then things become adversarial and one or both people practice the habits of external psychology. These habits are always in the forefront of our minds because they are so well learned and we think they are part of our human nature. But they aren’t.
Below are descriptions of the habits in order to show you what I mean. Often when people get frustrated by other people they do one of the following external psychology habits. Remember these are well learned, not our nature.
1. Criticism. When you criticize another person you harm the relationship. This is the main habit that kills team culture.
2. Humiliation. Coaches often use this to center a person out and use them as an example. When teams use hazing as a means to build a team and you hear other athletes say that it does no harm and everyone goes through it, or “I made it through it!”, obviously they didn’t. If you asked them, “Well, why not haze in your family then, to increase your family bonding?”, Children’s Aid would take the children and they wouldn’t be allowed to parent. No loving parent that I know would willingly want his or her child to be humiliated.
3. Guilting. Coaches and parents often use this as a means to control the athlete or child and the damage it does it sets in motion the process of head games and the cycle of doubt, which destroys players’ and children’s confidence in themselves and others, which is one of the building blocks of trust.
4. Punishing or rewarding to control. This habit more the any other confuses the issue of how to get people to self-evaluate. Punishing allows and excuses the undesirable behavior because the person punished thinks, “Now that I have been punished, things are over and I don’t have to look any deeper at my behavior or take any responsibility for my attitude and effect on the team”. When the person gets a reward the same effect is created in a different way. It still becomes all about me and achieving my short-term goals and less about the how I achieve them. Therefore the person rewarded thinks “I can do a lot of damage and hurt the culture but I get the reward so I did what you asked so we are even, so go work on someone else”. Any time we focus on the outcome without deepening our understanding of the process, we move away from strengthening the culture.
5. Blaming. This external psychology habit is so pervasive in our culture we often don’t catch ourselves doing it. This is the habit shown when shit happens and players look at others or external things in the environment to excuse their poor behavioral performance. Coaches often use this habit in ways that blame player or bad calls by referees and don’t see how blaming anyone but himself or herself is acceptable. Blame is always about evaluating something you have no control over and therefore futile. Blame is an action that takes the pressure off in a way that harms the relationships and kills trust and collective responsibility. For a team to be a team, blame must be removed and when shit happens we all must see our part in it through self-evaluation. Blame is about evaluating others therefore killing the process of learning. Players that can learn a lot can perform better as a team than players who can’t learn.
6. Threatening. This is a habit that forces people to become defensive and instills fear. Fear is a quick motivator but a cultural cancer. It will only last a short time then the coach or GM places the player or coach’s job on the line and greater damage is done because when you attack a person’s livelihood you are messing with their means to survive and therefore strengthening fear. Fear based environments create aggressiveness – not towards the other team but the players, coaches, and GMs that turn on each other.
I challenge any team at any level to learn internal psychology, teach it to your whole organization and within four years you will have not only a winning program but a team that is a contender for the cup on a regular basis.
Coachbri
Posted by pl1602
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